Frequently Asked Questions
Everything you need to know about our gourmet selections and delivery.
How do you ensure the freshness of your food products during shipping?
All perishable items from Castle & Key are packed in insulated thermal liners with food-grade gel packs to maintain optimal temperature throughout transit.
What is your policy on returns for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, we only ship within the continental United States to ensure that our products reach customers while they are still at peak freshness.
Are your products suitable for people with specific dietary restrictions?
We provide detailed ingredient lists and allergen warnings for every product on our website. You can filter our collection by gluten-free, vegan, or nut-free options.
Can I track my order once it has been dispatched?
Yes, once your order is processed, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.