Returns & Exchanges
At Castle & Key, we take pride in the quality of our artisanal food products; if your order arrives damaged or doesn't meet our freshness standards, we are committed to making it right. Due to the perishable nature of our goods, we handle returns on a case-by-case basis to ensure your complete satisfaction.
Contact Support
Email our concierge team within 48 hours of delivery with your order number and a brief description of the issue.
Provide Documentation
Attach clear photographs of the product and its packaging to help our quality control team assess the damage or defect.
Review Process
Our team will review your claim within 24 hours to determine eligibility for a full refund or a complimentary replacement shipment.
Resolution
Once approved, your refund will be processed to your original payment method, or a fresh replacement will be expedited to your doorstep.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing